Support and Operation
We support the efficient operation of your e-learning systems on a daily basis.
Whether you need help using your e-learning systems or simply lack the capacity to complete more time-consuming tasks.
Over the past 20 years, we have followed the development of the most popular e-learning systems. We understand the specific features of different versions and work confidently across various LMS platforms. We respond as quickly as possible.
If you are just getting familiar with the system, you can contact us with your questions. If using the system seems complicated, we will show you a faster and simpler way. If you do not understand why the system is not behaving as expected, we will investigate where the issue may be. If you do not have enough time to complete a longer, even monotonous task, you can entrust it to our team.
We provide different availability levels according to your needs. By using the monthly included hour allowance provided in your package, you can be sure that you receive timely answers to your questions, solutions to your challenges, and additional resources for larger tasks.
Parameters:
Flexible Hour Allowance
Our system support packages include an hour allowance that can be used to answer questions and resolve issues.
Fast Response Time
We have defined market-leading SLA levels for each of our packages to help resolve issues as quickly as possible.
Ticketing System
We provide a user-friendly ticketing system free of charge to track ongoing cases.
Telephone Support
You can easily reach our support team during business hours through a dedicated customer support phone number.
Online Consultation
Through short online consultations, we help ensure that you can easily resolve recurring issues on your own in the future.
In-Person Consultation
Our colleagues can also provide in-person consultations to help solve complex challenges effectively and design new processes.
Billing Period
We handle billing periods flexibly — monthly, quarterly, or annual billing can be arranged according to your needs.
You can also count on us to manage your server.
A server environment is an essential part of e-learning and training management systems, ensuring stable operation. Our IT specialists stay up to date with constantly changing system requirements and help provide optimal conditions for running your systems. When needed, we update not only the application, but also the runtime environments.
We continuously monitor trends and share our experience and tips. Our articles help you navigate the world of e-learning and training management systems — whether you are just getting started or already have experience.
Contact us — we will support you throughout the entire process.
For Organizations and Businesses:
(Academy Learners):
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